eGame Recharge for Players

Players who still play eGame will ask you to recharge. Handle those requests carefully while guiding them towards eStar for the future.

Message us for price Ask for an empty test account

Payment before points

Load only after the money appears in your own account.

Correct username

Find the player in the panel and check the name carefully.

Load and confirm

Send the balance and tell the player. If they do not see it, ask them to refresh the browser page.

Log everything

Time, player, money received, points loaded.

Suggest the switch

When a player recharges, mention that eStar is the newer version and offer to set them up. Most accept when it is explained simply.

Your stock

Since new eGame top-ups are not sold, do not promise recharges beyond what your remaining balance covers.

Minimum amounts

Keep a posted minimum so small requests do not crowd out the busy hours.

Guide

See eStar recharge for players.

Wording that works

Try: "Your top-up is done. By the way, the game has a newer version called eStar; I can set you up there whenever you like." Friendly, short and without pressure. Most players switch within a few weeks when it is offered like that.

When eGame balance runs out

Tell remaining players a date after which recharges happen on eStar only, and help them move before that day.

Keep promises small

Only tell players about recharges you can actually honour from remaining eGame balance. Overpromising and then redirecting them causes more frustration than an early, honest switch.

Questions

How do I recharge an eGame player?

Confirm payment, load their username, confirm and log it.

Should I keep recharging eGame players?

Use remaining balance and move them to eStar.

What if they do not see the balance?

Ask them to refresh the browser page.

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