Refund Policy

Last updated: October 19, 2026

We want you to be happy with your purchase. If something is not right, you can ask for a refund within 90 days of the date you bought it.

How to request a refund

1. Message us on WhatsApp or email within 90 days of your purchase.
2. Tell us your name, the account or system the purchase was for, the date you paid and the reason for your request.
3. Include proof of purchase, such as a payment receipt or transaction ID.
4. We review your request and reply with the outcome and next steps.
5. If your refund is approved, we send it back using the payment method you used, or another method we agree on with you.

Good to know

• Requests made more than 90 days after purchase cannot be accepted.
• We need proof of purchase to find your order.
• [For owner review] Any balance that has already been used or passed on to players or sub-accounts may not be refundable; we will explain this if it applies to your request.
• [For owner review] Processing time depends on the payment method; we will tell you the expected timing when your refund is approved.

Questions

If you are not sure whether your purchase qualifies, just ask us before you submit a request. We are happy to help.