eGame Cash-Out Process

A player wants to cash out of eGame. The process is the same as it always was: verify, redeem in the panel, pay, log. With the system winding down, clean cash-outs also matter for closing accounts properly.

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Check the request

Make sure the request comes from the account owner, through the chat you normally use with them. Unusual requests deserve a quick confirming question.

Look at the history

Open the player history in the panel. Confirm the balance and see that recent loads were paid for.

Redeem the points

Take the balance back into your seat using the redeem function, then note the amount.

Pay the player

Use the payment route your house rules list, within the time you promise. Send them the reference.

Log it

Write the date, username, points redeemed and money paid in your ledger.

Closing accounts

When a player moves to eStar, settle their eGame balance first. Either cash it out or agree how it will be handled before they start fresh.

Cash-out windows

Fixed payout hours help you plan your cash and reduce late-night pressure.

Disagreements

Handle them privately, show the history, and stay polite. Most disputes are misunderstandings about timing.

Fraud checks

If a cash-out comes from an account that recently changed hands or loaded with an unusual payment, pause and ask questions. A brief delay to confirm is better than paying the wrong person.

Speed matters

Paying within your promised window is what players remember most about an agent.

Questions

How does an eGame cash-out work?

Verify the request, redeem in the panel, pay the player and log it.

What happens to balances when moving to eStar?

Settle the eGame balance before the player starts on eStar.

Should I set payout hours?

Yes, fixed windows make planning easier.

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